Community Guidelines

Please take a moment to read through our community guidelines to ensure that you and everyone else have a pleasant experience on our website.

Personal Information we take extra care to keep your account information private and secure. As we believe your personal information is for your eyes only, please don’t post any information that you wouldn't want others to see (e.g. your address, bank details, credit card number or phone number). See the information we collect from you via our privacy policy.

Respect here at Luvable Lashes, we treat people with the utmost respect. We kindly ask that you treat others with this same respect and be mindful of other people's differences. We have a zero tolerance policy regarding any content or comments that are harmful, threatening, violent, harassing, abusive, indecent, obscene, offensive, hateful, defamatory, discriminatory, sexually explicit, unlawful, profane, untrue, deceitful, spam or bullying in nature. We reserve the right to remove such content at our discretion.

We will remove any such content at our discretion. Self promotion - do not use our platforms to promote your own website, blog or business. We reserve the right to remove anything deemed to be self-promotion from our website. Sharing content - do not post any links from third party sites on our platform. You could be putting us, yourself and others at risk of computer viruses.

Language - our community language is English.

Please refrain from using other languages when commenting on our platform. Usage of product review content - any product reviews or feedback that is provided by you on the platform may be re-purposed on the homepage of the platform or any other of our owned channels including point of sale, Facebook, Instagram and other internal usages.

Product Reviews - we will accept any reviews, positive or negative, as long as they are relevant, constructive in nature (i.e. have or intend to have a useful or beneficial purpose to others considering the purchase of this product) and are factually correct (i.e. do not provide false or misleading information about the product).

You must have purchased and/or used the product on yourself (we may request proof of this such as a receipt). It's only fair that when you're on our website, you talk about our products, so no promotion of other brands will be accepted.

We reserve the right to refuse to publish a review if it does not meet these criteria.

Please note, feedback relating to faulty products needs to be provided via our customer service platform, reviews addressing such will not be approved here. We will not in any way change the meaning or context of your comment, however, may choose to censor certain words if necessary to ensure it is compliant with our guidelines.

Our policy is subject to change at any time.